Information We Collect

We collect information in a few different ways, and it's all pretty straightforward. When you sign up for our courses or contact us, you're sharing some basic details that help us provide better service.

Personal Information You Provide

• Name and contact details (email address, phone number) when you register for courses
• Payment information processed through secure third-party processors
• Educational background and professional experience you choose to share
• Course preferences and learning objectives
• Communication records when you reach out to our support team

Information We Collect Automatically

Like most websites, we gather some technical data about how people use our platform. This helps us fix issues and make things work better.

• Browser type and version
• Device information and operating system
• IP address and general location data
• Pages visited and time spent on our site
• Course completion rates and learning progress

How We Use Your Information

Your data serves specific purposes, and we don't use it for anything outside these areas:

• Delivering course materials and tracking your learning progress
• Processing payments and maintaining financial records
• Sending course updates, schedule changes, and important announcements
• Responding to your questions and providing technical support
• Improving our course content based on student feedback and usage patterns
• Complying with legal requirements under Taiwan regulations

Data Storage and Security

We store your information on secure servers located in Taiwan and use industry-standard security measures. But let's be real – no system is completely bulletproof.

Security Measures We Use

• SSL encryption for data transmission
• Regular security audits and system updates
• Restricted access to personal data (only authorized staff)
• Secure backup systems with encrypted storage
• Multi-factor authentication for administrative access

We keep your personal information for as long as you're enrolled in our programs, plus three years after your last course completion. Financial records are retained for seven years to comply with Taiwan tax regulations.

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you several rights regarding your information. Here's what you can do:

To exercise any of these rights, send us an email at support@cortexreflections.com with your request. We'll respond within 15 business days and verify your identity before processing any changes.

Sharing Your Information

We share your data only when necessary to provide our services or comply with legal requirements. Here's the complete list:

Service Providers

• Payment processors for handling course fees
• Email service providers for course communications
• Cloud hosting services for platform infrastructure
• Analytics tools to understand platform usage

All these providers are bound by confidentiality agreements and can only use your data for the specific services they provide to us.

Legal Requirements

Sometimes we're legally required to share information with Taiwan government authorities, such as tax records or in response to valid legal requests. We'll always notify you when this happens, unless prohibited by law.

Cookies and Tracking

Our website uses cookies – small text files that help us remember your preferences and understand how people use our site.

Types of Cookies We Use

• Essential cookies that make the site work properly
• Performance cookies to track site usage and fix problems
• Preference cookies to remember your settings

You can disable cookies in your browser settings, but some features might not work correctly if you do.

International Data Transfers

While we primarily store data in Taiwan, some of our service providers operate servers in other countries. When your data crosses borders, we make sure adequate protections are in place through standard contractual clauses and security measures that meet Taiwan's requirements.

Children's Privacy

Our courses are designed for adults and professionals. We don't knowingly collect information from anyone under 18 years old. If you're a parent and believe your child has provided us with personal information, please contact us immediately so we can remove it.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify enrolled students by email and post the updated policy on our website with a new "Last Updated" date.

Continuing to use our services after policy changes means you accept the updated terms.

Data Retention

Different types of information have different retention periods:

• Course enrollment and progress records: 3 years after course completion
• Financial transaction records: 7 years (Taiwan tax law requirement)
• Marketing communications preferences: Until you unsubscribe
• Support correspondence: 2 years after resolution

After these periods, we securely delete or anonymize your information unless we're legally required to keep it longer.